Refund policy

RETURN & REFUND POLICY

At Le F'errand, we want you to love your order. If something isn't right, here's how returns and refunds work.

RETURN WINDOW
You can return most items within 14 days of receiving your order. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging.

HOW TO START A RETURN
Before sending anything back, email us at supportleferrand@gmail.com with your order number and the reason for your return. We will reply with return instructions and the return address. Items sent back without contacting us first cannot be accepted.

RETURN SHIPPING COSTS
For change-of-mind returns, the customer is responsible for paying the return shipping costs. We recommend using a trackable shipping service, as we cannot be responsible for returns lost in transit. Original shipping fees are non-refundable.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If your item arrives damaged or defective, or you received the wrong item, please contact us as soon as possible (ideally within 7 days of delivery) with your order number and photos of the item and packaging. In these cases you will not pay for return shipping. We will send a replacement or issue a full refund at no extra cost to you.

NON-RETURNABLE ITEMS
- Items that have been used, worn, washed or damaged after delivery
- Items returned without their original packaging
- Gift cards

REFUNDS
Once we receive and inspect your return, we will email you to let you know whether your refund has been approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card provider may need additional time to process it.

ORDER CANCELLATIONS
You can cancel your order free of charge as long as it has not shipped yet. Contact us as soon as possible at supportleferrand@gmail.com. Once an order has shipped, it follows the return process above.

EXCHANGES
The fastest way to get a different item is to return the original item and place a new order.

YOUR LEGAL RIGHTS
This policy does not affect any rights you may have under the consumer protection laws of your country, including rights relating to faulty goods.

QUESTIONS
Email us anytime at supportleferrand@gmail.com.