Shipping policy

SHIPPING POLICY

WHERE WE SHIP
Le F'errand currently ships to the United States, Canada, the United Kingdom and Australia.

DELIVERY TIME
Orders are typically delivered within 6–12 business days from the date of purchase. This includes order processing time. During peak seasons and holidays, deliveries may occasionally take longer.

SHIPPING COSTS
Shipping costs, if any, are calculated and shown at checkout before you complete your purchase.

ORDER TRACKING
Once your order ships, you will receive a confirmation email with a tracking number. Please allow 2–3 business days for tracking information to update. If your order contains multiple items, they may arrive in separate packages.

CUSTOMS, DUTIES AND TAXES
Depending on your country, your order may be subject to import duties or taxes. Where applicable, these are either included at checkout or charged by the carrier or customs authority on delivery. Any charges not collected at checkout are the responsibility of the customer.

INCORRECT ADDRESS
Please double-check your shipping address before placing your order. If you need to change it, contact us within 12 hours of ordering. We are not responsible for orders delivered to an incorrect address provided by the customer.

LOST OR DELAYED ORDERS
If you have not received your order within 20 business days of purchase, please contact us. We will investigate with the carrier and, if the package is confirmed lost, we will send a replacement or issue a full refund.

MARKED AS DELIVERED BUT NOT RECEIVED
Please check with neighbors, building management and around your property, and allow 2 business days in case the carrier marked it early. If it still hasn't arrived, contact us and we will help.

QUESTIONS
Email us at supportleferrand@gmail.com.